Return / Exchange / Warranty Replacement Policy

We will ONLY accept returns/exchanges/warranty replacements only if the product is ordered directly from us.

( IF you purchased our products from Amazon, Ebay or other marketplaces; please refer to the respective marketplaces for Return Policy)

ALL CUSTOMER SERVICE QUESTIONS WILL BE PROCESSED BY EMAIL ONLY ( We will reply within 24 hours during work days)

Returns for Refund

Refund will be issued to the Credit Card or PayPal account that was used to make the purchase ONLY. Items MUST be unused and in original packaging. Shipping charges are not eligible for refund, we are not responsible for return shipping unless we have shipped the wrong item (a picture of the item shipped will be required).  All items that have been printed with our standard designs will have a 20% re-stocking fee, any customized (personalized) items are not eligible for refunds.

Please email us: support@bccase.com or live chat with us (by click  at bottom right) to get a RMA # and mailing instructions.

Please allow 3-5 days after receipt of return to be processed.  Customers will received en email confirmation on the return has been completed.

Exchanges

We want to be sure our customers get the item that they want and need, so please let us know if a different model or style is needed.  Exchanges can be done within 30 days of delivery.  Items MUST be unused and in original packaging.  Please contact us to be sure that we have the new item in stock and the model/style you need. Customer is responsible for returning the item before the exchange is processed.

Please contact us at: support@bccase.com or live chat with us (by click  at bottom right)

Please allow 3-5 days after receipt of exchange to be processed.  Customers will receive en email confirmation once the new item is on its way.

Warranty Replacement

Beyond Cell products (TriShield, DuoShield, TriMax, Infolio and Kombo Series) come with a ONE YEAR LIMITED REPLACEMENT WARRANTY.  If the item is damage within 14 days from the delivery date, we will replace it for free.  After the 14 day period, there will be a shipping and handling fee.

TriShield/DuoShield - belt clip replacements it is $9.95 shipping & handling.

TriShield/DuoShield - case it is $9.95 shipping & handling.

TriShield/DuoShield - combo case with holster it is $15.95 shipping & handling.

Protective Case Kombo - belt clip replacements it is $4.95 shipping & handling.

Protective Case Kombo - case it is $4.95 shipping & handling.

Infolio - case it is $4.95 shipping & handling.

TriMax - case it is $6.95 shipping & handling.

Any replacement that has a design printed it will be an additional $2.00.

Requirements: must be purchased from Beyond Cell, picture of item is required and order #.  No third party purchases will be eligible under this warranty. 

*** This warranty DOES NOT cover accidental drops, installation failures, normal wear and tear caused by owner***

***Beyond Cell warranty DOES NOT cover problems or breaks caused by misuse or improper use of our products.  Under NO circumstances will we cover the replacement or cost of any electronic device or personal property that is used with any accessory made by Beyond Cell***

Please allow 3-5 days after receipt of exchange to be processed.  Customers will receive an email confirmation once the new item is on its way.

 

Maliing & Return Address:

Contact Information : Beyond Case
All Sales Inquiries & Customer Service: 12718 Schabarum Avenue
Support@bccase.com Irwindale, CA 91706